Privacy Policy

1. Who We Are

LaserStrip™ ("we", "us", "our") is a laser cleaning franchise business based in Leeds, West Yorkshire, United Kingdom. We operate the website laserstrip.co.uk.

Data Controller: LaserStrip™
Address: Leeds, West Yorkshire, LS16, United Kingdom
Email: hello@laserstrip.co.uk
Phone: 07973 106612

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or contact us, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

Information you provide directly

• Contact forms: name, email address, phone number, and the message you send us
• Enquiry type: whether you are interested in a franchise, machine purchase, machine hire, or a service quote

Information collected automatically

• Usage data: pages visited, time on site, browser type, and device type (via analytics tools)
• IP address: collected automatically by our hosting provider (Vercel) for security and performance purposes

We do not collect sensitive personal data (health, financial, or biometric information).

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries about franchises, machine purchases, machine hire, or laser cleaning services
• Send you information you have requested about our products and services
• Improve our website and marketing based on anonymised usage statistics
• Comply with our legal obligations

We never sell, rent, or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Legitimate interests — responding to enquiries and improving our website (Article 6(1)(f))
• Consent — where you have opted in to receive marketing communications (Article 6(1)(a))
• Contract — where processing is necessary to fulfil a service agreement (Article 6(1)(b))

5. Third-Party Services

We use the following third-party services that may process your data:

• Web3Forms — processes contact form submissions on our behalf. Data is transmitted securely and used only to deliver your message to us.
• Vercel — our website hosting provider. Servers are located in the EU/UK and comply with UK GDPR.
• Google Fonts — fonts are loaded from Google's servers, which may collect your IP address per Google's privacy policy.

We require all third-party processors to handle your data in accordance with UK GDPR.

6. Cookies

Our website uses minimal cookies. For full details of the cookies we use and how to manage them, please read our Cookie Policy.

7. Data Retention

We retain enquiry data for up to 2 years from the date of last contact, unless you ask us to delete it sooner or we are required by law to retain it for longer. Website analytics data is retained for up to 12 months in anonymised form.

8. Your Rights

Under UK GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate data
• Erasure — request deletion of your personal data ("right to be forgotten")
• Restriction — ask us to limit how we use your data
• Portability — receive your data in a machine-readable format
• Object — object to processing based on legitimate interests
• Withdraw consent — at any time where processing is based on consent

To exercise any of these rights, contact us at hello@laserstrip.co.uk. We will respond within 30 days.

9. Security

We take the security of your personal data seriously. We use HTTPS encryption across our website and all form submissions are transmitted securely. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

10. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically.

12. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Phone: 0303 123 1113

We would, however, appreciate the chance to address your concerns first — please contact us at hello@laserstrip.co.uk.

13. Contact Us

For any privacy-related questions or to exercise your rights:

LaserStrip™
Leeds, West Yorkshire, LS16
United Kingdom
Email: hello@laserstrip.co.uk
Phone: 07973 106612